Privacy Policy

Last Updated: July 23, 2026

Welcome to Art of Thewa Handicrafts.

At Art of Thewa Handicrafts, we are committed to protecting your privacy and ensuring that your personal information is handled with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit www.artofthewa.in, purchase our products, or interact with our website and services.

Our online store is powered by Shopify, which helps us provide a secure and seamless shopping experience. By using our website or any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

If there is ever a conflict between our Terms & Conditions and this Privacy Policy regarding the handling of your personal information, this Privacy Policy will prevail.

Personal Information We Collect

The type of information we collect depends on how you interact with our website. Some information is provided directly by you, while other information is collected automatically to improve your shopping experience.

Personal information refers to any information that can identify you directly or indirectly. It does not include information that has been anonymized or cannot reasonably be linked back to an individual.

We may collect the following categories of information:

Contact Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • City
  • State
  • Country
  • Postal Code

Payment Information

To ensure secure online transactions, payments on www.artofthewa.in are currently processed through our trusted payment gateway partner, PayU Money.

When you make a purchase, your payment details are securely transmitted to PayU Money for authorization and processing. We do not store your complete credit card number, debit card number, CVV, UPI PIN, net banking credentials, or any other sensitive payment information on our servers.

We may receive limited transaction-related information, such as payment status, transaction ID, payment method, and order confirmation, solely for the purpose of processing and managing your order.

Account Information

If you choose to create an account on our website, we may collect information such as:

  • Username
  • Password (stored securely by Shopify)
  • Account preferences
  • Saved addresses
  • Wishlist items
  • Communication preferences

Order & Transaction Information

Whenever you browse or shop on our website, we may collect information related to your shopping activity, including:

  • Products viewed
  • Products added to your cart
  • Wishlist items
  • Orders placed
  • Purchases completed
  • Returns or exchanges
  • Order history
  • Transaction records

This information helps us process your orders efficiently and improve your shopping experience.

Customer Support & Communications

If you contact us by email, phone, WhatsApp, social media, or through our website, we may collect the information you choose to share with us.

This may include:

  • Customer support requests
  • Feedback
  • Product enquiries
  • Messages
  • Attachments or images you voluntarily provide

We use this information only to respond to your queries and provide better customer support.

Device & Technical Information

Whenever you visit our website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Internet Service Provider
  • Browser Settings
  • Language Preferences
  • Device Identifiers

This information helps us improve website functionality, security, and performance.

Website Usage Information

To better understand how visitors use our website, we may collect information such as:

  • Pages visited
  • Products viewed
  • Time spent on pages
  • Clicks and navigation patterns
  • Search terms
  • Referral websites
  • Date and time of visits

This information allows us to improve our website, enhance customer experience, and better understand user preferences.

How We Collect Your Information

We collect personal information from different sources depending on how you interact with our website.

Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support
  • Send us an email
  • Communicate with us through WhatsApp or social media
  • Participate in promotions or surveys

Information Collected Automatically

Some information is collected automatically when you browse our website through technologies such as cookies and similar tools.

This helps us:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Analyze visitor behaviour
  • Maintain website security
  • Personalize your shopping experience

You can manage or disable cookies through your browser settings, although some features of our website may not function properly if cookies are disabled.

Information from Service Providers

To operate our business efficiently, we work with trusted service providers who assist us with website hosting, payment processing, shipping, analytics, customer support, and other essential services.

These providers may collect or process certain information on our behalf only to the extent necessary to perform their services.

Information from Business Partners

In some cases, we may receive limited information from trusted business partners or third-party service providers where permitted by law and necessary to provide or improve our services.

How We Use Your Personal Information

We use your personal information to provide a secure, smooth, and personalized shopping experience. Depending on how you interact with our website, your information may be used for the following purposes:

Processing Your Orders

Your information helps us process and fulfil your orders, including:

  • Confirming your purchase
  • Processing payments
  • Preparing and shipping your order
  • Managing returns, exchanges, or cancellations
  • Sending order confirmations and shipping updates
  • Maintaining your purchase history

Improving Your Shopping Experience

We continuously work to improve our website and services. Your information helps us:

  • Personalize your browsing experience
  • Remember your preferences
  • Recommend products that may interest you
  • Improve website performance and functionality
  • Enhance customer support
  • Develop new products and services

Marketing & Promotional Communications

If you choose to receive marketing communications, we may send you:

  • New product launches
  • Exclusive offers
  • Festival collections
  • Promotional campaigns
  • News and updates about Art of Thewa Handicrafts

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing messages, we may still send important transactional communications such as order confirmations and shipping updates.

Website Security & Fraud Prevention

Protecting our customers is important to us. We may use your information to:

  • Verify your identity
  • Detect and prevent fraudulent transactions
  • Protect our website against unauthorized access
  • Monitor suspicious activities
  • Maintain the security and integrity of our services

If you create an account on our website, you are responsible for keeping your login credentials confidential.

Customer Support

Your information allows us to respond to your questions, resolve issues, provide after-sales support, and improve the overall customer experience.

Legal & Regulatory Compliance

We may process your information where necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Protect our legal rights
  • Resolve disputes
  • Enforce our Terms & Conditions and other policies

How We Share Your Information

Your privacy is important to us.

We do not sell, rent, or trade your personal information to third parties.

However, we may share limited information with trusted service providers when necessary to operate our business and provide our services.

These may include:

  • Shopify, which powers our online store and helps us manage orders and website operations.
  • PayU Money, our current payment gateway provider, for securely processing online payments.
  • Courier and logistics partners for delivering your orders.
  • Technology and cloud service providers who assist with website hosting, analytics, customer support, and security.
  • Marketing and business partners, where necessary to provide promotional services or improve customer experience.
  • Government authorities or regulatory bodies, when disclosure is required by applicable law or legal process.

We only share the information necessary for these parties to perform their respective services on our behalf.

In the event of a business restructuring, merger, acquisition, or similar transaction, your information may also be transferred as part of that process, subject to applicable legal requirements.

Our Relationship with Shopify

Our online store is hosted on Shopify, one of the world's leading e-commerce platforms.

To provide our services, Shopify processes certain information necessary for website functionality, order management, payment processing, security, and platform improvements.

Information you submit through our website may be processed by Shopify and its trusted service providers, including those located in countries other than your own, where necessary to operate the platform.

For more information about how Shopify handles personal information, we encourage you to review Shopify's Privacy Policy available on their official website.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or other online services for your convenience.

Please note that once you leave our website, we are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

The inclusion of any external link does not imply our endorsement of that website or its services.

Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information as required by applicable law.

Data Security & Retention

We take the security of your personal information seriously.

We use appropriate administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our website uses SSL (Secure Socket Layer) encryption to help protect information transmitted during your visit and while placing an order.

Although we take reasonable precautions to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Maintain business and tax records
  • Resolve disputes
  • Meet legal and regulatory obligations
  • Enforce our agreements and policies

Once the information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to the personal information we hold about you.
  • Requesting correction of inaccurate or incomplete information.
  • Requesting deletion of your personal information where legally permitted.
  • Receiving a copy of your personal information in certain circumstances.
  • Withdrawing your consent where processing is based on your consent.
  • Opting out of promotional communications at any time.

To exercise any of these rights, please contact us using the details provided below. We may request verification of your identity before processing your request to help protect your information.

International Data Transfers

As we serve customers both within India and internationally, your personal information may be processed or stored in countries outside your country of residence through our trusted service providers.

Whenever such transfers occur, we take reasonable steps to ensure that your information continues to receive an appropriate level of protection in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technologies, or services.

Any changes will be published on this page along with the updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please feel free to contact us.

Art of Thewa Handicrafts

Business Address:
Art of Thewa 1761 By Raghav Rajsoni
2nd Floor, 937, Taksali Bhavan
Opposite SBI Bank, Chaura Rasta
Jaipur – 302003
Rajasthan, India

Email: artofthewa@gmail.com

Phone: +91 9414620056

Website: www.artofthewa.in

We appreciate the trust you place in Art of Thewa Handicrafts. Protecting your privacy is an important part of the experience we strive to provide every customer.